H.D Sports Therapy: Terms and Conditions

The terms and conditions below apply to any person receiving services/treatment by H.D Sports Therapy. Terms and conditions must be agreed to before commencement of any Sports Therapy treatment. 

1: Services and Assessments

1.1: Services/treatment provided must be agreed and signed for by the patient during the initial assessment appointment.

1.2: Assessments require discussion of patient needs/injury of appointment. All patients must undergo an initial assessment before injury treatment.

1.3: A health screen questionnaire and informed consent form must be signed before beginning of treatment. 

1.4: Follow up appointments will be agreed by both practitioner and patient.

1.5: Services/treatment may include both ‘hands on’ treatment and exercise rehabilitation dependant on injury, of which will be advised by the practitioner.

1.6: All treatments will remain within the practitioner’s scope of practise. The practitioner may, if needs be, advise alternate treatment by another medical professional if they feel appropriate treatment falls outside of their scope of practise. 

1:7: The practitioner may ask the client to remove some items of clothing in order to perform specific treatments and assess injuries. This is at the discretion of  the client and they will not be forced to remove anything they are uncomfortable doing so. 

1.8: The practitioner has a right to terminate a session at any time if they consider it necessary to do so. In this case, the patient will still be liable (at the practitioners discretion) to pay the fee for that session. 

2: Payments and Deposits 

2:1: A £20 deposit is required for every individual appointment made at H.D Sports Therapy for any services. This is to be paid at least 48 hours prior to your appointment start time. For block appointment bookings, payment is required IN FULL at least 48 hours prior to your appointment. Failure to pay a deposit means your appointment is not booked.

2:2: Deposits paid are valid for 6 months from the date of purchase. Any deposits deemed valid outside of this time frame is as agreed by the practitioner or refunded as appropriate. 

2:3: Remaining payment and future deposits must be paid at the time of appointment or prior to appointment by card, cash or cheque payable to H.D Sports Therapy. 

2:4: Charges for home visits are subject to treatment needs and travel time, these charges may vary dependant on location and assistance needed (2 therapists). Payments for home visits can be made by cash, card to H.D Sports Therapy.

3: Cancellations and late attendance

3.1: If you are late for an appointment your appointment will begin on your arrival and end at the pre-scheduled time regardless of when the appointment began, full charges apply.

3.2: If you wish to cancel or reschedule an appointment, to avoid charges you must inform the practitioner with no less than 24 hours notice. Any notification less than 24 hours will be charged in full for that session. 

3.3: If the practitioner needs to cancel a session for example, staff illness, then the appointment will be re arranged as soon as possible and deposits will NOT be charged for that session lost. 

4: Confidentiality

4.1: Patient information will be kept confidential at all times. Information shall not be disclosed to a third party except where required by law or for protection of the patient or others. 

4.2: All personal data shall be stored in accordance with the 2018 data protection act. 

5: Home visits

5.1: Home visits are only available for those with specialist needs, disability or transport issues. The patient and therapist shall decide together if these services are required. 

5.2: The therapist may need to bring equipment with them therefore will need to discuss with the patient the space available in the home.  

5.3: For payments please see section 2.2. 

5.4: Home visits require a 50% deposit on booking to confirm the session, this is non-refundable.

All services at H.D Sports Therapy are supported by professional accreditation and qualifications.